No show fee: $75
Eligible Refund Cases: A full refund can be requested in the following situations:
- Cancellation: If you cancel your appointment at least 24 hours in advance, you will receive a full refund. Cancellations made within 24 hours of the scheduled appointment will incur a $50 late cancellation fee.
- Provider Cancellation: If your provider cancels or reschedules your appointment prior to the scheduled time and you choose not to reschedule, you are eligible for a full refund.
- Technical Issues: If technical issues on our side prevent the consultation from starting, we will make every effort to reschedule your appointment. If rescheduling is not possible, a full refund will be issued.
- Provider No-Show: If your provider is more than 15 minutes late for your appointment, you may choose to reschedule at the earliest available time, and no no-show fee will apply.
- Unavailable Time Slots: If you have paid for your visit and there are no available appointments that accommodate your schedule, you may request a full refund.
Non-Refundable Cases: Refunds cannot be requested in the following situations:
- Once your appointment has started, no refunds will be issued unless noted in points 3 or 4.
- External issues on your part, such as internet connectivity problems, are not grounds for a refund.
- If you fail to show up for your scheduled appointment or do not log in within 5 minutes of the appointment start time, a refund will not be issued. Instead, a $75 no-show fee will apply.
Exceptions:
- Medical Emergencies: If you miss your appointment due to an unforeseen medical emergency, you may request a refund. A valid medical document must be provided within 72 hours of the missed appointment.
Refund Process: To request a refund, please contact us at info@lifeandwellnesscenter.com. Include the following information:
- Full name
- Date of birth
- Phone number
- Date of the appointment for which you are requesting a refund
- Detailed reason for the refund request
Our team will respond within 48-72 hours.
Timeframe for Refund Requests: You have 15 days from the payment date to request a refund if no services have been provided, as outlined in points 1-5. For medical emergencies, requests must be made within 72 hours of the missed consultation.
Refund Processing Timeframe: Refund requests will be reviewed and processed within 2-3 business days. Please allow up to 28 business days for the funds to be credited back to your account.
Policy Changes: Life and Wellness Center, LLC reserves the right to modify this refund policy at any time without prior notice. Changes will be posted on our website and take effect immediately.